Privacy Policy
Privacy and data protection
The Data Protection Act regulates the way in which personal information about individuals, whether held on a computer or in a manual filing system, is obtained, stored, used and disclosed.
It grants rights to individuals to see the data stored about them and to require modification of the data if it is wrong. We are registered with the Information Commissioner for the purposes of the Act.
What's in your emails?
Our email bulletins contain news related to events, exhibitions and educational projects in Richmond upon Thames. When you subscribe you can choose which topics are of interest.
How often will you email me?
This will vary but generally we’d expect to contact you no more than once a week.
Will you share my information with anyone else?
No. Our subscription lists will not be shared with, sold, rented or leased to any third parties, or used for any other purposes. Our use of data complies with London Borough of Richmond’s Privacy policy.
How do I unsubscribe?
You can choose to stop receiving our emails or correspondence at any time by clicking the unsubscribe link at the bottom of each email, or contacting us directly. To adapt, change or to check what information we hold on you please contact artsinfo@richmondandwandsworth.gov.uk or Richmond Arts Service, Orleans House Gallery, Riverside, Twickenham, TW1 3DJ. Where we have previously had your consent to use your personal information, you have the right to remove your consent at any time.
What information will you hold on me?
You only need to give us your email address to receive our emails, but if you choose to give us your name we can personalise your emails. If you tell us what topics you are particularly interested in we will send you information that reflect these interests. Some people have requested paper based communication, in those cases we hold postal addresses. We’ll hold this data until either you unsubscribe or when we review our lists and deactivate those who are not active. We estimate this will happen once every two years. Where your information is no longer needed it will be destroyed in line with the Council’s retention and disposal policies. When we receive a request from you either verbally or in writing, we will review the records held, and if required, respond to you within one month.
We also use code within our emails to identify which subscribers have opened our emails and clicked on links within them. This code also allows us to see when you opened the email, your IP address, your browser or email client type and other similar details. We use this information to monitor the effectiveness of our email marketing programme and to make our emails more relevant to your interests.
If you wish to complain about our usage policies or practice please contact the Information Commissioners Office on 0303 123 1113, or at https://ico.org.uk. Or at casework@ico.org.uk
Where is this information held?
Your email address and personal data will be held on secure servers in the US operated by Mailchimp, our email marketing service provider, on behalf of Richmond Council. Information for paper mailouts will be held on secure servers. We comply with the protection offered to you under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
Our information controller is the Head of the Arts Service and they can be contacted on artsinfo@richmondandwandsworth.gov.uk
The Data Protection Act regulates the way in which personal information about individuals, whether held on a computer or in a manual filing system, is obtained, stored, used and disclosed.
It grants rights to individuals to see the data stored about them and to require modification of the data if it is wrong. We are registered with the Information Commissioner for the purposes of the Act.
What's in your emails?
Our email bulletins contain news related to events, exhibitions and educational projects in Richmond upon Thames. When you subscribe you can choose which topics are of interest.
How often will you email me?
This will vary but generally we’d expect to contact you no more than once a week.
Will you share my information with anyone else?
No. Our subscription lists will not be shared with, sold, rented or leased to any third parties, or used for any other purposes. Our use of data complies with London Borough of Richmond’s Privacy policy.
How do I unsubscribe?
You can choose to stop receiving our emails or correspondence at any time by clicking the unsubscribe link at the bottom of each email, or contacting us directly. To adapt, change or to check what information we hold on you please contact artsinfo@richmondandwandsworth.gov.uk or Richmond Arts Service, Orleans House Gallery, Riverside, Twickenham, TW1 3DJ. Where we have previously had your consent to use your personal information, you have the right to remove your consent at any time.
What information will you hold on me?
You only need to give us your email address to receive our emails, but if you choose to give us your name we can personalise your emails. If you tell us what topics you are particularly interested in we will send you information that reflect these interests. Some people have requested paper based communication, in those cases we hold postal addresses. We’ll hold this data until either you unsubscribe or when we review our lists and deactivate those who are not active. We estimate this will happen once every two years. Where your information is no longer needed it will be destroyed in line with the Council’s retention and disposal policies. When we receive a request from you either verbally or in writing, we will review the records held, and if required, respond to you within one month.
We also use code within our emails to identify which subscribers have opened our emails and clicked on links within them. This code also allows us to see when you opened the email, your IP address, your browser or email client type and other similar details. We use this information to monitor the effectiveness of our email marketing programme and to make our emails more relevant to your interests.
If you wish to complain about our usage policies or practice please contact the Information Commissioners Office on 0303 123 1113, or at https://ico.org.uk. Or at casework@ico.org.uk
Where is this information held?
Your email address and personal data will be held on secure servers in the US operated by Mailchimp, our email marketing service provider, on behalf of Richmond Council. Information for paper mailouts will be held on secure servers. We comply with the protection offered to you under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
Our information controller is the Head of the Arts Service and they can be contacted on artsinfo@richmondandwandsworth.gov.uk